eTutoring Services Frequently Asked Questions

Questions

1. What is eTutoring?
2. Where do I go to access online tutoring?
3. How do I log in to online tutoring?
4. What kinds of services can I access through eTutoring?
5. Why isn't my login working? Who can I contact if my login doesn't work?
6. What if I'm a non-credit student? Can I use online tutoring?
7. Who are the tutors? What are their qualifications?
8. Why aren't our LCC tutors helping all of our students online?
9. Who can I contact if I'm logged in but I need technical support?
10. I'm an instructor/on campus tutor, can I have a login to try out eTutoring?
11. Can I get fliers, bookmarks or posters to promote online tutoring?
12. Why am I getting a message "Your Username and/or Password are Incorrect" when I attempt to log-in?
13. I have a question that isn't answered here, who can I ask?

Answers

1. What is eTutoring?
   LCC is partnering with the Northwest eTutoring Consortium to provide online tutoring assistance to students. All currently enrolled LCC students will have access to eTutoring's free online professional tutoring services in the following areas:
   • Accounting
   • Anatomy & Physiology
   • Biology, Chemistry
   • Math (Developmental through Calculus)
   • MS Office 2007
   • Spanish
   • Statistics
   • Writing

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2. Where do I go to access online tutoring?
   Access the Tutoring Service web page. Once there click the graphic/link to eTutoring. 

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3. How do I log in to online tutoring?
   Use your LCC Student 900 ID # as your username.
   
   Your password is your birth date in this format: yymmdd
   
   Once logged in you will be asked to verify your account. You may change your password at this time.
   
   The first time you log in make sure to read and accept the eTutoring Terms and Conditions by checking the 'I agree to all terms and conditions' box at the bottom of the page. Once this is completed, you are ready to begin by clicking on one of the eTutoring Services on the welcome page.
   
   For additional help access eTutoring Login Instructions flyer:
   
   

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4. What kinds of services can I access through eTutoring?
   The Online Writing Lab allows you to submit a draft of your paper to a tutor, ask for specific feedback, and receive your work back with a tutor's response within 24-48 hours.
   
   Live Tutoring via eChat allows you to meet with a tutor in one-on-one tutoring sessions via a fully interactive, virtual environment. Live sessions are offered for Accounting, Calculus, Math, and Statistics. We suggest that students use a headset with a microphone for this service, though it is not required. The eQuestions feature allows you to leave a specific question for an eTutor, who will respond within 48 hours (but usually sooner). eQuestions may be submitted for any of the subject areas covered. If you choose eChat, colored tutor icons will show which tutors are online. Click on the icon you wish to 'chat' with. Note that you must allow pop-ups in the Breeze chat window. If a tutor isn't available for eChat, you can leave a message using eQuestions.The Weekly Tutor Schedules are available in the lower left hand side of the welcome page. If you need technical assistance, please call 1-866-GO-CTDLC.

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5. Why isn't my login working? Who can I contact if my login doesn't work?
   Online tutoring is available to currently enrolled for-credit students starting on the first day of classes for each term.
   
   If you are not taking classes this term, or if the classes you are taking are non-credit you will not have a valid login for the current term.
   
   If you are not a student, you will not have a valid login. If classes have not started yet, your login may not work. Please contact if you have further questions.

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6. What if I'm a non-credit student? Can I use online tutoring?
   LCC eTutoring is only available to LCC students taking classes for credit.

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7. Who are the tutors? What are their qualifications?
   The Northwest eTutoring Consortium we have joined is comprised of 30 colleges in Oregon and Washington (and growing!). The tutors who staff the service are the same tutors who staff the on-campus tutoring centers at these colleges. All participating colleges have their own standards and training for their tutors.
   
   In addition to the training provided by their employer, online tutors go through additional training and practice sessions before they are allowed to start helping students through eTutoring. All of the tutoring sessions are recorded and reviewed by experienced tutoring administrators who work very closely with the tutors. Quality controls are discussed in general by the group of consortium leaders who meet twice a year to address any issues that may arise. LCC Tutor Coordinator participates in the bi-yearly meetings.

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8. Why aren't our LCC tutors helping all of our students online?
   Our tutors are helping our students online, they just can't help ALL of the students who want tutoring online.
   
   eTutoring is a 24 hour, 7 day a week service and most students access online tutoring services after business hours and on the weekends. It's simply not financially possible to fund and staff such a service using only LCC tutors.
   
   We chose to join this consortium because we are able to be instrumental in setting the standards for this service, as well as, we are able to take advantage of the talented community of tutors at local schools in the Northwest.

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9. Who can I contact if I'm logged in but I need technical support?
   If you were able to log in, but you are having technical problems with the service, please call eTutoring tech support at 1-866-GO-CTDLC.
   
   Or you can click on the "Support" link at the top right side of the page and submit a support ticket within the eTutoring system.

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10. I'm an instructor/on campus tutor, can I have a login to try out eTutoring?
    We would love to provide a login for all of our instructors and tutors to test the service, however, the system is complicated.
    
    The new online tutoring system is a consortium based system. This means that all the consortium members (30+ community and technical colleges from Oregon and Washington) each offer one online tutor for every 150 tutoring sessions that their students engage in.
    
    This limits us creating test accounts for our instructors and tutors to use, without running the risk of paying more tutors to cover the 'test' accounts.
    
    The good news is that faculty and staff can access an eTutoring test site. The 'Test Site Tour Instructions' document below will explain how to login. This "Test Site" allows visitors to see how the system works.
    
    Note: Please remember there are no tutors on the 'Test Site.'
    
    We are happy to provide a video tour of eTutoring, the training documents used to train tutors, as well as the rubrics and guidelines used by our online tutors for assessing the quality of feedback they give are included.
    
    If you are interested in any of these materials for viewing, please contact .

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11. Can I get fliers, bookmarks or posters to promote online tutoring?
    Yes. You may download a flyer here:
    
    eTutoring Flyer (doc)
    
    eTutoring Flyer (pdf)
    
    As more materials are created, we will add them here.

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12. Why am I getting a message "Your Username and/or Password is Incorrect" when I attempt to log-in?
    We have found that one or two out of about 1,000 student’s information have been uploaded incorrectly. We believe this is due to typos that were made in the documents we upload from the state server. If you wish- you may email your First and Last name, your 900 student id #, and your birth date to . We will go in and reset the information, test the log-in, and email you back when completed.

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13. I have a question that isn't answered here, who can I ask?
    Please contact .
    
    If appropriate, your question and the answer will be added to this FAQ.